Returns & Exchanges

At OmySalon, we want you to be completely satisfied with your professional beauty equipment and salon furniture. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our customer support team via email within 30 days of delivery, providing your order number and the reason for the return.

2

Receive Return Authorization

Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific warehouse address for your shipment.

3

Secure Packaging

Pack the item securely in its original box with all accessories and manuals included to ensure the product is not damaged during transit.

4

Inspection and Refund

After our warehouse team inspects the returned equipment for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing